Refund & Cancellation Policy

This refund policy outlines how payments and cancellations are handled by Human Counselling, to ensure clarity and fairness for both client and counsellor.
 

Payments

• Fees for counselling sessions are agreed in advance

• Payment is usually required before sessions take place or shortly after. 

• Once a session has been attended, it is non refundable
   

Cancellations

If you need to cancel or reschedule a session, please provide at least 48 hours notice.

• Sessions cancelled with 48 hours notice or more are eligible for a full refund or can be rescheduled

• Sessions cancelled with less than 48 hours notice are usually charged in full and are non refundable

• Missed sessions without notice are charged in full

Exceptions may be made at the discretion of Human Counselling in cases of illness or unforeseen circumstances.

• There may be some circumstances where Human Counselling will need to cancel a session. In this situations as much notice will be given as possible and the session will be rescheduled either for the next session time or the next availability. 
   

Prepaid Sessions and Blocks

• Prepaid sessions or session blocks are refundable if cancelled with appropriate notice

• Any sessions already used are non refundable

• Remaining sessions may be refunded or carried forward by agreement
   

Ending Counselling

If counselling ends part way through a prepaid arrangement, any unused sessions may be refunded unless otherwise agreed.
 

Exceptional Circumstances

Human Counselling understands that unexpected situations can arise. Refund decisions in exceptional circumstances are made with care and discretion.
 

Changes to This Policy

This refund policy may be updated occasionally. The most recent version will always be available on the Human Counselling website.